Introduction
I, Saidi Alifa, aim to provide high-quality illustration services and customer satisfaction. If you are not entirely satisfied with your purchase, I'm here to help. Please read this Refund Policy carefully to understand your rights and how to proceed with a refund request.
1. Services Covered
This Refund Policy applies to all illustration services purchased directly from Saidi Alifa through the website, https://saidialifa.art, or through direct communication with me via email (artofsaidialifa@gmail.com).
2. Eligibility for Refunds
Refunds may be issued under the following conditions:
Cancellation by Client: If you decide to cancel a project, the terms and amount of any refund will be stipulated in the contract. A full refund is not guaranteed.
Dissatisfaction with Work: If you are not satisfied with the completed illustrations, you must notify me within 14 days of receiving the final files. I will work with you to address your concerns. If the issues cannot be resolved, a partial refund may be issued at my discretion.
Non-Delivery of Services: If I fail to deliver the final illustrations by the agreed-upon deadline without prior communication or mutual agreement on an extension, you may request a refund for any advance payments made.
3. Non-Refundable Situations
Refunds will not be issued in the following situations:
Completed Work: Once the final illustrations have been approved and delivered, no refunds will be issued.
Change of Mind: Refunds will not be issued if you change your mind after the work has commenced.
Third-Party Expenses: Any expenses incurred for third-party services (e.g., printing, shipping) are non-refundable.
Revision Requests: Requests for revisions after the final approval and delivery are not eligible for refunds.
4. Process for Refund Requests
To request a refund, please follow these steps:
Contact Me: Send an email to artofsaidialifa@gmail.com with your order details and the reason for the refund request.
Evaluation: I will review your request and respond within 5 business days to discuss the issue and possible solutions.
Resolution: If a refund is warranted, I will process it within 14 business days of approval. The refund will be issued using the original payment method.
5. Contact Information
If you have any questions or concerns about this Refund Policy, please contact me at:
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